알림마당 소식/공지언론보도입찰정보입찰공고수의계약공개채용안내채용공고원서접수결과합격자공고채용문의 진료예약 고객의 소리 오시는길 063-620-1114 진료시간 평 일 : AM 08:30 ~ PM 05:30 점 심 : PM 12:30 ~ PM 01:30 토, 일, 공휴일 휴진
소식/공지 알림마당 소식/공지 답변글쓰기 게시판 글쓰기 옵션 웹에디터 HTML 일반텍스트 비밀글 제목 닉네임 비밀번호 (8자 이상) 내용 ※ 접근성 도움말 ALT + F10 = 툴바 이동 / TAB = 다음 버튼 이동 / SHIFT + TAB = 이전 버튼 이동 / ENTER = 해당 버튼 동작 / ESC = 글쓰기 영역으로 이동 / ALT + '.' = 에디터 다음 요소로 이동 / ALT + ',' = 에디터 이전 요소로 이동 [admin님의 글] <table border="0" cellpadding="15" cellspacing="0" width="100%"> <tr valign="top"> <!-- id="clix_content" 광고 분석 --> <td bgcolor="#ffffff" width="100%" class="text" style="padding-bottom:8px" id="clix_content"><xhtml> <head> <meta http-equiv="content-type" content="text/html; charset=euc-kr"> <title>제목 없음</title> <meta name="generator" content="Namo WebEditor v5.0"> </head> <xbody bgcolor="white" text="black" link="blue" vlink="purple" alink="red"> <DIV align="left"> <TABLE style="line-height:0.5; margin-right:20; margin- left:20;" width="511" border=1> <TBODY> <TR> <TD width="501"> <p align="center" style="line-height:0.5; margin-right:20; margin-left:20;"><font face="돋움"><span style="font-size:10pt;"><BR></span></font><P style="line- height:0.5; margin-right:20; margin-left:20;" align="left"><span style="font-size:10pt; background- color:white;"><font face="돋 움"> </font></span><span style="font-size:10pt; background-color:yellow;"><font face="돋움"> 고객서비스의 10가지 죄악</font></span></P> <p style="line-height:0.5; margin-right:20; margin-left:20;"><span style="font-size:10pt;"><font face="돋움"> </font></span></p> <p style="line-height:0.5; margin-right:20; margin-left:20;"><span style="font-size:10pt;"><font face="돋움">당신은 당신과 같은 사람과 거래 할 용의가 있는가? </font></span></p> <div v:shape="_x0000_s1026" class=O> <div style='text-align:justify;mso-line-spacing:"100 50 0";mso-char-wrap:1; mso-kinsoku-overflow:1;mso-word-wrap:0'> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span lang=EN- US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-fareast-language:KO'><font face="돋 움"> </font></span></div> <div style='mso-line-spacing:"100 50 0";mso-char-wrap:1;mso- kinsoku-overflow: 1;mso-word-wrap:0'> <p style="line-height:0.5; margin- right:20; margin-left:20;"><span lang=EN-US style='font- family:HY견명조; font-size:10pt; color:rgb(51,51,204); mso- ascii-font-family: HY견명조;mso-fareast-font-family:HY견명조;mso-hansi-font- family:"Times New Roman";text-shadow:auto;layout- flow:vertical;mso-color-index: 5;mso-fareast-language:KO'><b><font face="돋움">6. 당신은 아 무것도 몰라요.</font></b></span><span lang=EN-US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast- font-family: HY견명조;mso-hansi-font-family:"Times New Roman";text- shadow:auto; layout-flow:vertical;mso-fareast-language:KO'><b><font face="돋움"> </font></b></span></div> <div style='text-align:justify;mso-line-spacing:"100 50 0";mso-char-wrap:1; mso-kinsoku-overflow:1;mso-word-wrap:0'> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;'><font face="돋움">멍청한 질문이란 있을 수 없 다. </font></span><span lang=EN-US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-fareast-language:KO'><font face="돋움">단 지 멍청한 대답만이 있을 뿐이다. </font></span> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span lang=EN- US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-fareast-language:KO'><font face="돋움">가 끔 고객들은 어떤 문제에 부딪쳤을 때 무엇을 도와달라고 </font></span> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋움"> 말해야 하는지, 또는 당신이 그들 고객을 위해 무엇을 해 줄 수 있는지를 혼</font></span></div> </div> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋움"> 동하거나 잘못 이해할 수 있다. </font></span></p> <div v:shape="_x0000_s1026" class=O> <div style='text-align:justify;mso-line-spacing:"100 50 0";mso-char-wrap:1; mso-kinsoku-overflow:1;mso-word-wrap:0'> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font-size:10pt; color:rgb (51,51,204); mso-ascii-font-family:HY견명조;mso-fareast- font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-color-index:5'><font face="돋움">그럴 때 당신이 무례하거나 무심하게 말을 가로채서 제지한다든지 </font></span><span style='font-family:HY견명조; font- size:10pt; color:rgb(51,51,204); mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;mso-color-index: 5'><font face="돋움">또는 깔</font></span></div> </div> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font-size:10pt; color:rgb (51,51,204); mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;mso-color-index: 5'><font face="돋움">본다면, 그것은 고객의 얼굴에다 대고 문 을 꽝 닫아버리는 것과 같다.</font></span><span lang=EN-US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-fareast-language:KO'><font face="돋움"> </font></span></p> <div v:shape="_x0000_s1026" class=O> <div style='text-align:justify;mso-line-spacing:"100 50 0";mso-char-wrap:1; mso-kinsoku-overflow:1;mso-word-wrap:0'> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span lang=EN- US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-fareast-language:KO'><font face="돋움">그 렇게 하면 그 고객은 다음 번 에는 다른 회사 문을 열고 들어가 </font></span><span style='font-family:HY견명조; font- size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋움"> 거래를 할 </font></span></div> </div> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋움"> 것이다.</font></span><span lang=EN-US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-fareast-language:KO'><font face="돋움"> </font></span></p> <div v:shape="_x0000_s1026" class=O> <div style='mso-line-spacing:"100 50 0";mso-char-wrap:1;mso- kinsoku-overflow: 1;mso-word-wrap:0'> <p style="line-height:0.5; margin- right:20; margin-left:20;"><span lang=EN-US style='font- family:HY견명조; font-size:10pt; color:rgb(51,51,204); mso- ascii-font-family: HY견명조;mso-fareast-font-family:HY견명조;mso-hansi-font- family:"Times New Roman";text-shadow:auto;layout- flow:vertical;mso-color-index: 5;mso-fareast-language:KO'><b><font face="돋움">7. </font></b></span><span style='font-family:HY견명조; font- size:10pt; color:rgb(51,51,204); mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";text-shadow:auto;layout-flow:vertical;mso- color-index:5'><b><font face="돋움">당신 같은 사람은 </font></b></span><span style='font-family:HY견명조; font- size:10pt; color:rgb(51,51,204); mso-ascii-font-family:HY견 명조;mso-fareast-font-family:HY견명조;mso-hansi-font-family: "Times New Roman";text-shadow:auto;layout-flow:vertical;mso- color-index:5'><b><font face="돋움"> </font></b></span><span style='font-family:HY견명조; font- size:10pt; color:rgb(51,51,204); mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";text-shadow:auto;layout-flow:vertical;mso- color-index:5'><b><font face="돋움">여기에 </font></b></span><span style='font-family:HY견명조; font- size:10pt; color:rgb(51,51,204); mso-ascii-font-family:HY견 명조;mso-fareast-font-family:HY견명조;mso-hansi-font-family: "Times New Roman";text-shadow:auto;layout-flow:vertical;mso- color-index:5'><b><font face="돋움"> </font></b></span><span style='font-family:HY견명조; font- size:10pt; color:rgb(51,51,204); mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";text-shadow:auto;layout-flow:vertical;mso- color-index:5'><b><font face="돋움">오지 않았으면 </font></b></span><span style='font-family:HY견명조; font- size:10pt; color:rgb(51,51,204); mso-ascii-font-family:HY견 명조;mso-fareast-font-family:HY견명조;mso-hansi-font-family: "Times New Roman";text-shadow:auto;layout-flow:vertical;mso- color-index:5'><b><font face="돋움"> </font></b></span><span style='font-family:HY견명조; font- size:10pt; color:rgb(51,51,204); mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";text-shadow:auto;layout-flow:vertical;mso- color-index:5'><b><font face="돋움">좋겠어요 </font></b></span><span style="font-family:'Times New Roman'; font-size:10pt; color:rgb(51,51,204); mso-ascii- font-family:HY견명조;mso-fareast-font-family:HY견명조; mso-hansi-font-family:"Times New Roman";text-shadow:auto; layout-flow:vertical;mso-color-index:5"><b><font face="돋 움"> </font></b></span><span lang=EN-US style='font-family:HY견명조; font-size:10pt; color:rgb (51,51,204); mso-ascii-font-family:HY견명조;mso-fareast- font-family: HY견명조;mso-hansi-font-family:"Times New Roman";text- shadow:auto; layout-flow:vertical;mso-color-index:5;mso-fareast- language:KO'><b><font face="돋움">. </font></b></span> <p style="line-height:0.5; margin- right:20; margin-left:20;"><span lang=EN-US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-fareast-language:KO'><font face="돋움">우 리는 외모, 키, 나이, 인종, 교육수준 등등을 기준으로 고객에 </font></span><span style='font-family:HY견명조; font- size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋움"> 대해 선입견을 </font></span></div> </div> <p style="line-height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font- size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋움"> 가질 수 있다. </font></span></p> <div v:shape="_x0000_s1026" class=O> <div style='text-align:justify;mso-line-spacing:"100 50 0";mso-char-wrap:1; mso-kinsoku-overflow:1;mso-word-wrap:0'> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font-size:10pt; color:rgb (51,51,204); mso-ascii-font-family:HY견명조;mso-fareast- font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-color-index:5'><font face="돋움">하지만, 모든 고객들은 자신의 개인적인 특성과는 상관없이 </font></span><span style='font-family:HY견명조; font- size:10pt; color:rgb(51,51,204); mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;mso-color-index: 5'><font face="돋움">정중하게</font></span><span style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;'><font face="돋움"> </font></span><span style='font-family:HY견명조; font-size:10pt; color:rgb (51,51,204); mso-ascii-font-family:HY견명조; mso-fareast-font-family:HY견명조;mso-hansi-font- family:"Times New Roman";layout-flow:vertical;mso-color- index:5'><font face="돋움">대접 </font></span></div> </div> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font-size:10pt; color:rgb (51,51,204); mso-ascii-font-family:HY견명조; mso-fareast-font-family:HY견명조;mso-hansi-font- family:"Times New Roman";layout-flow:vertical;mso-color- index:5'><font face="돋움">받기를 원하며, 또 그럴 자격이 있 다.</font></span><span lang=EN-US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-fareast-language:KO'><font face="돋움"> </font></span></p> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span lang=EN- US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-fareast-language:KO'><font face="돋움">당 신은 청바지와 티셔츠를 입은 고객보다 양복을 입은 고객을 </font></span><span style='font-family:HY견명조; font- size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋움"> 더 정중히 대</font></span></p> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋움"> 하지는 않는가? </font></span></p> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span lang=EN- US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-fareast-language:KO'><font face="돋움">당 신은 나이든 고객들을 복잡한 말들을 잘 알아듣지 </font></span><span style='font-family:HY견명조; font- size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋움"> 못한다고 생각하거나, </font></span></p> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋움"> 젊은 고객들은 이 제품에 관심이 없을 거라고 무심코 가정하고 있지는 안</font></span></p> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋움"> 는가? </font></span></p> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font-size:10pt; color:rgb (51,51,204); mso-ascii-font-family:HY견명조;mso-fareast- font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-color-index:5'><font face="돋움">당신의 태 도가 고객에게는 전혀 생각지도 못한 방식으로 </font></span><span style='font-family:HY견명조; font- size:10pt; color:rgb(51,51,204); mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;mso-color-index: 5'><font face="돋움">보일 수도 있다.</font></span><span lang=EN-US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-fareast-language:KO'><font face="돋움"> </font></span></p> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span style="font-size:10pt;"><font face="돋움"> </font></span></p> <div v:shape="_x0000_s1026" class=O> <div style='mso-line-spacing:"100 50 0";mso-char-wrap:1;mso- kinsoku-overflow: 1;mso-word-wrap:0'> <p style="line-height:0.5; margin- right:20; margin-left:20;"><span lang=EN-US style='font- family:HY견명조; font-size:10pt; color:rgb(51,51,204); mso- ascii-font-family: HY견명조;mso-fareast-font-family:HY견명조;mso-hansi-font- family:"Times New Roman";text-shadow:auto;layout- flow:vertical;mso-color-index: 5;mso-fareast-language:KO'><font face="돋움"><b>8. 다시는 오 지 마세요</b></font></span><span style='font-family:HY견명 조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";text-shadow:auto;layout- flow:vertical;'><font face="돋움"><b> </b></font></span></div> </div> <p style="line-height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;'><font face="돋움">고객에게 서비스하는 목적 은 그들이 계속 다시 찾아오도록 </font></span><span style='font-family:HY견명조; font- size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋움"> 설득하기 위해</font></span></p> <p style="line-height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font- size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋움"> 서다. </font></span><span lang=EN-US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-fareast-language:KO'><font face="돋움">고 객이란 귀찮은 존재일 뿐이라는 생각을 말이나 행동으로 </font></span><span style='font-family:HY견명조; font- size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋움"> 나타내면 </font></span></p> <p style="line-height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font- size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋움"> 고객은 다시는 찾아오지 않을 것이다. </font></span></p> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font-size:10pt; color:rgb (51,51,204); mso-ascii-font-family:HY견명조;mso-fareast- font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-color-index:5'><font face="돋움">반대로 고 객에게 단골로 찾아주는 것에 대해 진심으로 </font></span><span style='font-family:HY견명조; font- size:10pt; color:rgb(51,51,204); mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;mso-color-index: 5'><font face="돋움">감사를 표현한다면, </font></span></p> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font-size:10pt; color:rgb (51,51,204); mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;mso-color-index: 5'><font face="돋움">당신과 고객은 더욱 성숙된 관계를 만들 수 있다. </font></span></p> <div v:shape="_x0000_s1026" class=O> <div style='mso-line-spacing:"100 50 0";mso-char-wrap:1;mso- kinsoku-overflow: 1;mso-word-wrap:0'> <p style="line-height:0.5; margin- right:20; margin-left:20;"><span lang=EN-US style='font- family:HY견명조; font-size:10pt; color:rgb(51,51,204); mso- ascii-font-family: HY견명조;mso-fareast-font-family:HY견명조;mso-hansi-font- family:"Times New Roman";text-shadow:auto;layout- flow:vertical;mso-color-index: 5;mso-fareast-language:KO'><font face="돋움"><b>9. 내가 옳 고 당신은 틀려요</b></font></span><span style='font-family: 바탕; font-size:10pt; color:black; mso-ascii-font-family:바 탕;mso-fareast-font-family:바탕;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋 움"><b> </b></font></span></div> </div> <p style="line-height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;'><font face="돋움">가장 빠지기 쉬운 함정은 개 인적인 자존심이나 악감정 때문에 </font></span><span style='font-family:HY견명조; font- size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋움"> 고객과 언쟁을 </font></span></p> <p style="line-height:0.5; margin-right:20; margin-left:20;"><span style='font-family:HY견명조; font- size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋움"> 벌이는 일이다. </font></span><span lang=EN-US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-fareast-language:KO'><font face="돋움">물 론, 고객들이 언제나 옳은 것은 아니다. </font></span></p> <div v:shape="_x0000_s1026" class=O> <div style='text-align:justify;mso-line-spacing:"100 50 0";mso-char-wrap:1; mso-kinsoku-overflow:1;mso-word-wrap:0'> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"> <span style='font-family:HY견명조; font-size:10pt; color:rgb (51,51,204); mso-ascii-font-family:HY견명조;mso-fareast- font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-color-index:5'><font face="돋움">하지만 고 객들에게 양보를 한다고 해서 당신이 손해 볼 일은 </font></span><span style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;'><font face="돋움"> </font></span><span style='font-family:HY견명조; font-size:10pt; color:rgb (51,51,204); mso-ascii-font-family:HY견명조; mso-fareast-font-family:HY견명조;mso-hansi-font- family:"Times New Roman";layout-flow:vertical;mso-color- index:5'><font face="돋움">전혀 없다.</font></span><span lang=EN-US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-fareast-language:KO'><font face="돋움"> </font></span></div> <div style='mso-line-spacing:"100 50 0";mso-char-wrap:1;mso- kinsoku-overflow: 1;mso-word-wrap:0'> <p style="line-height:0.5; margin- right:20; margin-left:20;"><span lang=EN-US style='font- family:HY견명조; font-size:10pt; color:rgb(51,51,204); mso- ascii-font-family: HY견명조;mso-fareast-font-family:HY견명조;mso-hansi-font- family:"Times New Roman";text-shadow:auto;layout- flow:vertical;mso-color-index: 5;mso-fareast-language:KO'><b><font face="돋움">10. 빨리 하 세요, 기다리세요</font></b></span><span lang=EN-US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast- font-family: HY견명조;mso-hansi-font-family:"Times New Roman";text- shadow:auto; layout-flow:vertical;mso-fareast-language:KO'><b><font face="돋움">. </font></b></span></div> <div style='text-align:justify;mso-line-spacing:"100 50 0";mso-char-wrap:1; mso-kinsoku-overflow:1;mso-word-wrap:0'> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span lang=EN- US style="font-family:'Times New Roman'; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast- font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-fareast-language:KO"><font face="돋움"> </font></span><span lang=EN-US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-fareast-language:KO'><font face="돋움">시 간이야말로 오늘날 사람들이 가장 집착하는 것일지도 모른다. </font></span> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span lang=EN- US style="font-size:10pt; mso-spacerun:yes"><font face="돋 움"> </font></span><span lang=EN-US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-fareast-language:KO'><font face="돋움">누 구에게나 하루는 24시간이므로 쓸데없는 일로 시간을 낭비하기를 </font></span><span style='font-family:HY견명조; font- size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family:HY견 명조;mso-hansi-font-family: "Times New Roman";layout-flow:vertical;'><font face="돋움"> 원하지 않는다. </font></span> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span lang=EN- US style="font-size:10pt; mso-spacerun:yes"><font face="돋 움"> </font></span><span style='font-family:HY견명조; font-size:10pt; color:rgb (51,51,204); mso-ascii-font-family:HY견명조;mso-fareast- font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-color-index:5'><font face="돋움">고객의 시 간을 존중해주면 그 보답으로 그들도 당신을 존중할 것이 다.</font></span><span lang=EN-US style='font-family:HY견명조; font-size:10pt; color:black; mso-ascii-font-family:HY견명조;mso-fareast-font-family: HY견명조;mso-hansi-font-family:"Times New Roman";layout- flow:vertical;mso-fareast-language:KO'><font face="돋움"> </font></span></div> </div> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span style="font-size:10pt;"><font face="돋움"> </font></span></p> <div v:shape="_x0000_s1026" class=O> <div style='text-align:justify;mso-line-spacing:"100 50 0";mso-char-wrap:1; mso-kinsoku-overflow:1;mso-word-wrap:0'> <p style="text-align:justify; line- height:0.5; margin-right:20; margin-left:20;"><span style="font-size:10pt;"><font face="돋움">자료출처 서비스메니아 CS강사들의 모임 <BR><BR></font></span></div> </div></TD></TR></TBODY></TABLE></DIV> </xbody> </xhtml> </td> <td nowrap valign="top" align="right" style="padding- left:0px"> </td></tr></table><table width="100%" cellpadding="0" cellspacing="0" border="0"> </table> 첨부파일 자동입력방지 자동등록방지 숫자음성듣기 새로고침 자동등록방지 숫자를 순서대로 입력하세요. 취소 확인