알림마당 소식/공지언론보도입찰정보입찰공고수의계약공개채용안내채용공고원서접수결과합격자공고채용문의 진료예약 고객의 소리 오시는길 063-620-1114 진료시간 평 일 : AM 08:30 ~ PM 05:30 점 심 : PM 12:30 ~ PM 01:30 토, 일, 공휴일 휴진
소식/공지 알림마당 소식/공지 답변글쓰기 게시판 글쓰기 옵션 웹에디터 HTML 일반텍스트 비밀글 제목 닉네임 비밀번호 (8자 이상) 내용 ※ 접근성 도움말 ALT + F10 = 툴바 이동 / TAB = 다음 버튼 이동 / SHIFT + TAB = 이전 버튼 이동 / ENTER = 해당 버튼 동작 / ESC = 글쓰기 영역으로 이동 / ALT + '.' = 에디터 다음 요소로 이동 / ALT + ',' = 에디터 이전 요소로 이동 [admin님의 글] <table border="0" cellpadding="15" cellspacing="0" width="100%"> <tr valign="top"> <!-- id="clix_content" 광고 분석 --> <td bgcolor="#ffffff" width="100%" class="text" style="padding-bottom:8px" id="clix_content"> <A name="[문서의 처음]"></A> <P style="FONT-SIZE: 13pt; MARGIN: 0px; COLOR: #282828; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: center"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 13pt; COLOR: #282828; LINE-HEIGHT: 27px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: center">** 고객만족을 위한 서비스의 기본 조건 **</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"><BR></SPAN></P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify">1. </SPAN><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #0000ff; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> 고객만족을 위한 서비스의 자세</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ① 친절한 말씨, 세련 된 화술, 정직한 매너와 자세, 적극적인 마음</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ② 아름다운 서비스란 한마디로 말해 고객을 기분 좋게 만족시키는 </SPAN></P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> 서비스이 다. </SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT-FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify">고객을 보다 더 즐 겁게 서비스하기 위한 자세에는 </SPAN></P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> - 다음의 3S가 있다. </SPAN></P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> &nb sp;- </SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: #008000; LINE-HEIGHT: 21px; FONT-FAMILY: '굴림 체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify">스마일 </SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT-FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify">(Smile) : 항상 웃 는 얼굴로 </SPAN></P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> &nb sp;- </SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: #008000; LINE-HEIGHT: 21px; FONT-FAMILY: '굴림 체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify">서비스 </SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT-FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify">(Service) : 고객 의 입장에서 생각</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> &nb sp;- </SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: #008000; LINE-HEIGHT: 21px; FONT-FAMILY: '굴림 체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify">스피드 </SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT-FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify">(Speed) : 고객이 지루하게 기다리지 않도록</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify">2. </SPAN><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #0000ff; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> 고객서비스를 위한 기본자세</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ① 용모복장 단정, 적 당한 시선처리</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ② 표정의 자기관리, 부드러운 말씨</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify">3. </SPAN><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #0000ff; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> 고객서비스 화술의 3가지</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> * 친절(정중함), 적절 한 경어, 솔직함</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify">4. </SPAN><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #0000ff; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> 존경어, 겸양어의 사용법</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ① 존경어로 경의를 나 타낸다.</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ② 겸양어로 겸손을 표 한다. </SPAN></P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify">5. </SPAN><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #0000ff; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> 고객서비스의 마음가짐</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ① 성의를 갖고 응대한 다, 친절한 마음씨를 잊지 않는다. </SPAN></P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ② 올바른 예절로 응대 한다, 약속은 반드시 지킨다. </SPAN></P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ③ 회사, 상품, 서비스 에 관한 지식을 풍부하게 갖고 확실히 처리한다. </SPAN></P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ④ 적극적인 태도로 고 객의 의도를 확실하게 파악한다.</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ⑤ 고객의 이름과 성격 을 재빨리 파악한다. </SPAN></P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ⑥ 변명은 금물이 다.</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify">6. </SPAN><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #0000ff; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> 고객서비스시의 기본 매너</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ① 고객에게 무관심한 모습은 보이지 않는다.</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ② 양해를 구하지 않 은 채 기다리게 하지 않는다. </SPAN></P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ③ 동료와의 사담, 고 객에 대한 비평은 하지 않는다. </SPAN></P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ④ 고객과 논쟁하지 않 는다. </SPAN></P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ⑤ 자신과 관계없으므 로 모르는 것이 당연하다는 얼굴을 하지 않는다. </SPAN></P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ⑥ 바쁠 때에도 소란스 런 모습을 보이지 않는다. </SPAN></P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> ⑦ 몸가짐을 단 정히 한다.</SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT-FAMILY: '굴림체'; LETTER- SPACING: 0px; TEXT-ALIGN: justify"> </SPAN></P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify">7. </SPAN><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #0000ff; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> 인사는 무엇을 표현하는가</SPAN><SPAN style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT-FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify">?</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> * 인사는 애사심의 표현 </SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> * 인사는 상사에 대한 존경심 의 발로</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> * 인사는 동료에 대한 우애 의 상징</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> * 인사는 고객에 대한 서비 스 정신의 표현</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> * 인사는 자신의 교양과 인격 의 표현</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify">8. </SPAN><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #0000ff; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> 고객서비스의 기본 4가지</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> * 상대의 입장이 된 다.</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> * 자기의 입장에만 집착해서 응대하는 사람은 호감을 받을 수 없다.</SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> * 행동화 하지 않으면 안된 다. </SPAN></P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> * 서비스의 3원칙을 알자 </SPAN> </P> <P style="FONT-SIZE: 10pt; MARGIN: 0px; COLOR: #000000; TEXT-INDENT: 0px; LINE-HEIGHT: 160%; FONT-FAMILY: '굴림체'; TEXT-ALIGN: justify"><SPAN style="FONT-WEIGHT: bold; FONT- SIZE: 10pt; COLOR: #000000; LINE-HEIGHT: 21px; FONT- FAMILY: '굴림체'; LETTER-SPACING: 0px; TEXT-ALIGN: justify"> - 약속이 행, 정확, 친절</SPAN> </P></td> <td nowrap valign="top" align="right" style="padding-left:0px"> 첨부파일 자동입력방지 자동등록방지 숫자음성듣기 새로고침 자동등록방지 숫자를 순서대로 입력하세요. 취소 확인
